Data API – Intermittent Report Job Failures

Incident Report for FastSpring

Resolved

A fix has been applied, and the data-service has been restarted. The issue appears to be resolved, and the team will continue to monitor the service to ensure report jobs are completing successfully.
Posted Oct 20, 2026 - 11:55 UTC

Investigating

Some asynchronous Data API report jobs are failing due to an access-denied error when writing reports to the S3 storage bucket. The issue began at approximately 18:06 UTC, October 19th and is intermittent, with some jobs continuing to complete successfully. Multiple stores are affected, and a service restart has not resolved the issue. The team is investigating.
Posted Oct 20, 2026 - 11:22 UTC
This incident affected: FastSpring System.