Update - We are continuing to work on a resolution for this issue. We are waiting on our banking partner to give the go-ahead to re-enable the payment method. We expect SEPA to still be unavailable for at least a week longer or perhaps more. We will keep you updated here.
Sep 28, 2022 - 15:32 UTC
Update - We expect the outage might extend until approximately the end of next week (Sept-16). Any orders not currently fully settled should complete when the payment method is back online. We continue to post updates here.
Sep 08, 2022 - 18:56 UTC
Identified - SEPA payment processing has been removed as a payment option for new orders because of an issue with our processing partner. We will re-enable SEPA as a payment method when available. Subscription rebills are not affected. We project the problem will be resolved Monday. We will update as needed on this page.
Sep 01, 2022 - 12:00 UTC
FastSpring System Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Database Upgrade Oct 9, 2022 02:00-06:00 UTC
Update - UPDATE:

We have moved the date of the update by one week. The planned work will now happen on

Date: Saturday, October 8, 19:00 - 23:00 PST (UTC: Sunday, October 9, 2:00 - 6:00)

In preparation, there will also be a brief outage of up to two minutes on

Date: Wednesday, September 21, 19:00 - 19:02 PST (UTC: Thursday, September 22, 2:00 - 2:02)

Note: This message may be modified with more information leading up to the maintenance window. Please check back here for the latest news or updates.

For any questions/concerns, please contact FastSpring Support

Sep 14, 2022 - 15:32 UTC
Scheduled - FastSpring Advisory

Please be advised that FastSpring will be performing scheduled maintenance for an infrastructure security upgrade that will require a brief interruption of services on the FastSpring platform.

Date: Saturday, October 1, 19:00 - 23:00 PST (UTC: Sunday, October 2, 2:00 - 6:00)

Impact: During this maintenance window, you will not be able to make any modifications to your stores or products, test stores will be inoperable, and customers will not be able to complete a purchase from your stores.

We understand that service interruptions are very disruptive to your business, and we strive to minimize them. Our regular deployments of features and bug fixes every two weeks do not require a maintenance window or downtime. In such cases, we strive to make it seamless for our buyers and sellers. In this specific case, however, we are required to perform this maintenance by our infrastructure provider.

In order to minimize the impact of the interruption, we have chosen a day and time when the number of orders is at its lowest. Our goal is to complete the upgrade in less time than the window provided, to further reduce the impact.

What will be the effects on my store?

Any attempt to load a store (web storefront, classic stores, account management portal, etc) or backend (dashboard and springboard) URL will show a splash page asking customers to return after the operation is complete. Calls to the API or SBL will return a 503 http status header with a maintenance message in the body of the response. Any operation with Store Builder Library (SBL) will not function and would trigger a data-error-callback function (if defined). In effect, popup stores will not load.

Next steps:

You might consider creating a secondary banner informing your buyers of the downtime. This is recommended, but not required. That way, your buyers have a secondary display to notice the downtime.

Note: This message may be modified with more information leading up to the maintenance window. Please check back here for the latest information or updates.

For any questions/concerns, please contact FastSpring Support

Sep 09, 2022 - 14:02 UTC
Past Incidents
Oct 3, 2022

No incidents reported today.

Oct 2, 2022

No incidents reported.

Oct 1, 2022

No incidents reported.

Sep 30, 2022

No incidents reported.

Sep 29, 2022

No incidents reported.

Sep 28, 2022

Unresolved incident: SEPA Payment Processing Disabled.

Sep 27, 2022

No incidents reported.

Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022
Resolved - All incorrectly reported payout data has been reset and account balances are now correctly reflected
Sep 21, 19:37 UTC
Monitoring - An incorrect payout notification sent on September 15 related to the sales for the week ending September 14th was sent in error. Although the amount stated as the payment has been deducted from your running balance reflected in the FastSpring platform, the funds were not deducted from your account and will not be paid out early. These funds will be included with your next scheduled payout as is appropriate. The underlying issue has been identified and resolved and will not impact upcoming payments. We are looking into the root cause of the problem which resulted in this process running out of schedule and are working on correcting the running balance.
Sep 16, 00:00 UTC
Sep 20, 2022

No incidents reported.

Sep 19, 2022

No incidents reported.