Webhook Issues
Incident Report for FastSpring
Due to record sales volume, our rebill server experienced added load which resulted in delayed or missing webhooks for subscription rebill events.

Webhook failures are designed to retry automatically; however, webhooks related to this event were manually re-delivered which was done using the many tools at hand.

We have taken corrective action to scale our architecture and have added additional related monitoring.
Posted Jul 28, 2021 - 04:00 UTC