Scheduled Maintenance
Scheduled Maintenance Report for FastSpring
The scheduled maintenance has been completed.
Posted Feb 07, 2021 - 06:52 UTC
Verification is currently underway for maintenance activities.
Posted Feb 07, 2021 - 06:42 UTC
Maintenance operations are now underway.
Posted Feb 07, 2021 - 03:01 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Feb 07, 2021 - 03:00 UTC
What will be the effects on my store?

Any attempt to load a store (web storefront, classic stores, account management portal, etc) or backend (dashboard and springboard) URL will show a splash page asking customers to return after the operation is complete. Calls to the API or SBL will return a 503 http status header with a maintenance message in the body of the response. Any operation with Store Builder Library (SBL) will not function and would trigger a data-error-callback function (if defined). In effect, popup stores will not load.

Next steps:

You might consider creating a secondary banner informing your buyers of the downtime. This is recommended, but not required. That way, your buyers have a secondary display to notice the downtime.
Posted Feb 04, 2021 - 15:20 UTC
The maintenance window has been extended to add an additional hour.

Date: Sunday, February 7, 2021

Start Time: 3:00 AM UTC
End Time: 7:00 AM UTC
Posted Feb 01, 2021 - 14:17 UTC
FastSpring Advisory

Please be advised that FastSpring will be performing scheduled maintenance for an infrastructure upgrade that will require a brief interruption of services on the FastSpring platform.

Date: Sunday, February 7, 2021

Start Time: 3:00 AM UTC
End Time: 6:00 AM UTC

Impact: During this maintenance window, you will not be able to make any modifications to your stores or products, test stores will be inoperable, and customers will not be able to complete a purchase from your stores.

We understand that service interruptions are very disruptive to your business, and we strive to minimize them. Our regular deployments of features and bug fixes every two weeks do not require a maintenance window or downtime. In such cases, we strive to make it seamless for our buyers and sellers. In this specific case, however, we are required to perform this maintenance by our infrastructure provider as well as a security best practice.

Security is essential to FastSpring, and we don't take it lightly. In order to minimize the impact of the interruption, we have chosen a day and time when the number of orders is at its lowest. Our goal is to complete the upgrade in less time than the window provided, to further reduce the impact.

Next Steps: No action is required from you.

Note: This message may be modified with more information leading up to the maintenance window. Please check back here for the latest information or updates.

For any questions/concerns, please contact FastSpring Support
Posted Jan 20, 2021 - 19:22 UTC
This scheduled maintenance affected: FastSpring System.