API /accounts endpoint failures

Incident Report for FastSpring

Resolved

The solution has been tested and verified.

Posted Nov 09, 2022 - 16:15 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 09, 2022 - 15:30 UTC

Identified

Some attempts to POST to the /accounts API endpoint are returning the following error code with a 400 HTTP status response -

“email is passed as null. API cannot create account with empty email”

We have identified the root cause and are actively working on a solution.

Posted Nov 08, 2022 - 23:45 UTC

This incident affected: FastSpring System.