Issues affecting certain payment methods that show QR code

Incident Report for FastSpring

Update

We are continuing to investigate this issue.
Posted Nov 03, 2026 - 18:54 UTC

Update

We are continuing to investigate this issue.
Posted Nov 03, 2026 - 18:41 UTC

Investigating

We are currently experiencing issues affecting certain payment methods due to a technical outage at ANTOM"s  cloud provider. As a result, some buyers may encounter difficulties completing their purchases using the following payment methods:

QRIS
VietQR
Troy (credit card)
DANA
KakaoPay
OVO
PromptPay
Alipay
NaverPay
TossPay
We are actively working to resolve the issue and will provide an update as soon as more information becomes available.
We apologize for any inconvenience and appreciate your patience.
Posted Nov 03, 2026 - 18:40 UTC